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          Better Connections

          Stories, tips, and resources to inspire you on your journey toward increased language access.

          Caring for Limited English Patients Amid the COVID-19 Outbreak

          Disseminating accurate information to LEP patients is critical in preventing the spread of the coronavirus. With the recent outbreak of coronavirus ...
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          Topics: Healthcare, Access & Outcomes

          Language Steals the Spotlight at the 92nd Academy Awards

          Sharing the spotlight among Hollywood’s elite at the 92nd Academy Awards this past Sunday was an unexpected (though much welcome) guest: Language.
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          How to Design Your Ideal Language Access Plan

          Outcome-based care is transforming the healthcare industry. As providers transition to patient centricity — an approach that encourages patients to ...
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          Topics: Healthcare, Language Access

          Mastering Customer Centricity with Language Data & Insights

          It’s no secret that the cost of acquiring a new customer is significantly higher than the cost of retaining an existing one. Businesses must fight ...
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          Topics: Data, Language Support 101, Tips & Resources

          Why You Should Choose Empathy Today (And Every Day)

          On World Kindness Day, we’re reflecting on the role empathy plays at GLOBO, including the impact it has had on the lives of our customers, employees, ...
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          Topics: The GLOBO Story

          How Quality Improvement Enhances Patient Experience (And Your Bottom Line)

          Equipping providers with the tools and resources needed to provide quality care to LEP patients is critical. Imagine you're a doctor and a patient ...
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          Topics: Healthcare, Access & Outcomes

          How "Open" is Your Open Enrollment?

          Enrolling in health coverage is confusing for everyone. Healthcare terminology can be difficult, even for English speakers. In a 2013 telephone ...
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          Topics: Insurance, Healthcare, Access & Outcomes

          How Coffee & Critique Helps us Speak the Same Language

          Fostering creative engagement, opportunities for low-stakes feedback, and increased visibility across departments in service of better customer ...
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          Topics: The GLOBO Story

          Around the Web: Observing How Linguists Shape the World

          Every day, language professionals around the world work to preserve clarity in public discourse and interpersonal communication. In honor of ...
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          Topics: The GLOBO Story

          GLOBO's Gene Schriver: "The Future is Empathetic"

          GLOBO's CEO Gene Schriver believes the future is empathetic and you should, too. This year, Schriver took home the EY Entrepreneur Of The Year? Award ...
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          Topics: The GLOBO Story

          Boost your Contact Center's Key Metrics with Better Language Support

          Your Contact Center is driving toward efficiencies, better experiences, and empowered customers. Do you know how your language access capabilities ...
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          Topics: Contact Centers, Language Support 101

          GLOBO's Gene Schriver wins EY Entrepreneur Of The Year? Award in highly competitive Technology Category

          Philadelphia, June 20 2019 – EY today announced that Gene Schriver of GLOBO received the Entrepreneur Of The Year? 2019 Award in the Technology ...
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          Topics: Press Release

          EY announces Gene Schriver of GLOBO Entrepreneur Of The Year 2019 Award Finalist

          Philadelphia, April 29, 2019 – EY announced Gene Schriver of GLOBO a finalist for the Entrepreneur Of The Year? 2019 Award in the Greater ...
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          Topics: Press Release, The GLOBO Story

          Are You Compliant?: Deaf and Hard of Hearing Patients

          The American Health Lawyers Association published a paper in April 2018 documenting the increase in legal proceedings against health care providers. ...
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          Topics: Healthcare, Access & Outcomes

          Is your Translation Vendor Slowing Down Your Trials?

          Clinical trials need to go faster. With an overall success rate of only about 14%, and each trial carrying the weight of potentially hundreds of ...
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          Topics: Healthcare, Access & Outcomes

          Around the Web: What We're Reading

          This week, we celebrated World Kindness Day! So it's only fitting that we're reading about things that make the world a little kinder: considered ...
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          Topics: Access & Outcomes

          Help Your Applicants Navigate the Marketplace (No Matter What Language They Speak)

           
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          Topics: Insurance, Healthcare, Access & Outcomes

          Around the Web: On International Translation Day, Let's Celebrate Linguists

           
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          Topics: The GLOBO Story

          Press Release: For the 4th Time, GLOBO Appears on the Inc. 5000 List of Fastest Growing Companies

          NEW YORK, August 15, 2018 – Inc. magazine today revealed that GLOBO is No. 950 on its 37th annual Inc. 5000, the most prestigious ranking of the ...
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          Topics: Press Release, The GLOBO Story

          Are You Compliant with the New ERISA Language Access Requirements?

          The month of April introduced new procedural requirements for private sector employee benefit plans. On April 1, 2018, the final rule amending the ...
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          Topics: Insurance, Tips & Resources

          EY announces Gene Schriver of GLOBO Entrepreneur Of The Year 2018 Award finalist in Greater Philadelphia

          Philadelphia, April 25, 2018 – EY today announced that Gene Schriver of GLOBO is a finalist for the Entrepreneur Of The Year? 2018 Award in the ...
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          Topics: Press Release

          [Case Study: Healthcare] Medical Center Improves Language Access with Centralized Support

          When a 500-bed, independent medical center – known for superior patient care – was struggling to communicate with its diverse patient population, it ...
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          Topics: Healthcare, Case Study, Access & Outcomes

          GLOBO to Demo On-Demand Human Translation Tool at 2018 Game Developers Conference

          GLOBO’s cloud-based platform, GLOBO HQ?, offers access to human translators for on-demand email and chat translation, schedule-based localization and ...
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          Topics: The GLOBO Story

          Avoid a Language Support Fire Drill with These Questions

          "If you think hiring a professional is expensive, wait until you hire an amateur." You've probably heard this quote before, and it couldn't be more ...
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          Topics: Language Support 101

          Around the Web: Putting the 'Patient' in 'Patient Experience'

          Patients are more empowered than ever before.  And though improved Patient Experience has long been a healthcare industry goal, what it means to be ...
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          Topics: Healthcare, Access & Outcomes

          Ensuring Smooth Transitions of Care for Limited English Proficient Patients

          Transitions in care -- when a patient moves from one setting of care to another -- represent significant vulnerability for all patients. When a ...
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          Topics: Healthcare, Access & Outcomes

          GLOBO Develops Language Add-on Tech for Telemedicine

          It is no secret that business of healthcare in the US is expensive, inefficient and ripe for disruption. For over a decade, prognosticators have ...
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          Topics: Press Release, The GLOBO Story

          GLOBO Ranked Top-10 Fastest Growing in Philly for 3rd Straight Year

          Why Philadelphia is our top pick for business, tech and culture. Philadelphia is one of the greatest cities in the world. As the nation’s first ...
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          Topics: The GLOBO Story

          Around the Web: The Future is Empathetic

          The recent past has seen our world grow ever more productive and efficient. Now, we’re prioritizing empathy. From customized shopping experiences to ...
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          Topics: The GLOBO Story

          Help Your Applicants Navigate the Marketplace (No Matter What Language They Speak)

          Enrolling in health coverage is confusing for everyone. Healthcare terminology can be difficult, even for English speakers. In a 2013 telephone ...
          Read More

          Topics: Insurance, Healthcare, Access & Outcomes

          5 Stats about Customer Service that Contact Center Agents Need to Know

          A negative first impression can sour a customer relationship. Contact center agents intuitively know that providing excellent customer service ...
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          Topics: Contact Centers, Tips & Resources

          Simultaneous vs. Consecutive Interpreting: What's the difference?

          There are two primary modes of interpretation — simultaneous and consecutive. Both are used to bridge language barriers and help people understand ...
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          Topics: Language Support 101

          For the 3rd Time, GLOBO Appears on the Inc 5000 list, Ranking No. 344 with Three-Year Sales Growth of 1,280%

            NEW YORK, August 16, 2017 – Inc. magazine today ranked GLOBO, a B2B multilingual communication platform provider, No. 344 on its 36th annual Inc. ...
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          Topics: Press Release, The GLOBO Story

          In the News: the Philadelphia Inquirer Explores GLOBO's Impact in Medicine, Mobile Games and Museums

          What inspired Gene Schriver to launch GLOBO back in 2010? It was a leap of faith that was “equal parts excitement and full panic.”
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          Topics: Press Release, The GLOBO Story

          For the Deaf and Hard of Hearing, Behavioral Healthcare Access Presents Unique Challenges

          One of the most underrepresented and under-treated populations in our country is the deaf and hard of hearing. Historically, deaf and hard of hearing ...
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          Topics: Healthcare, Access & Outcomes

          GLOBO to Demo Chat Tool that Delivers Near Real-Time Human Translation at CCW Conference & Expo

          GLOBO, a language technology and services company specializing in multilingual communication, is making near real-time, human translation possible. ...
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          Topics: Press Release, The GLOBO Story

          Find the Best Language Services Provider for Your Health System

          Are you--and more importantly, your patients--satisfied with your health system’s language services provider? If you’re unsure, it could be a sign ...
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          Topics: Healthcare, Language Support 101

          GLOBO Announces New Email and Chat Translation Tool at ICMI Contact Center Expo and Conference

            GLOBO, a technology and language services company specializing in multilingual communication, is announcing a new on-demand email and chat ...
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          Topics: Press Release, The GLOBO Story

          How Language Services Help Contact Centers Become Consumer-Centric

          Contact centers are the frontline of the customer’s experience, so it’s no wonder why contact centers are implementing customer-centric models and ...
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          Topics: Contact Centers, Language Support 101

          3 Features a Language Services Partner Should Offer Your Omnichannel Contact Center

          In his March 2016 article, Baker Johnson shares 3 tips for Outstanding Omnichannel Service while moving to a more customer-centric model: Do Your ...
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          Topics: Contact Centers, Language Support 101

          When to Use Telephone, Video Remote or On-Site Interpreting at Your Health Facility

          The healthcare industry’s shift to value-based care is well underway. The model advocates improving outcomes for acute and chronic patients ...
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          Topics: Healthcare, Language Support 101

          EY announces Gene Schriver of GLOBO Entrepreneur Of The Year 2017 Award finalist in Greater Philadelphia

          Philadelphia, PA, April 20, 2017 – EY announced that Gene Schriver, CEO of GLOBO, is a finalist for the Entrepreneur Of The Year? 2017 Award in the ...
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          Topics: Press Release, The GLOBO Story

          This is why Section 1557's Language Access Rules Must be Preserved

          One incremental improvement can pave the way for significant change. Section 1557 of the Affordable Care Act (ACA) is one such improvement. The law ...
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          Topics: Healthcare, Access & Outcomes

          GLOBO Acquires Certified Translators and Interpreters, Brings on Mark Rockford

            PHILADELPHIA—March 23, 2017—GLOBO, a technology and services company specializing in multilingual communication, announced today it acquired ...
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          Topics: Press Release, The GLOBO Story

          How Language Support Improves Risk Stratification Pools

          Risk isn’t just a strategy board game. It's a guiding principle in reaching conclusions and making decisions. Nowhere is the need to identify and ...
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          Topics: Healthcare, Access & Outcomes

          In the Era of Patient-Centered Care, Language Support is Critical

          At 18 percent of the U.S. gross domestic product, the healthcare industry is a mammoth web that ties together for-profit and nonprofit health ...
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          Topics: Healthcare, Access & Outcomes

          4 Ways to Ace Your Healthcare System’s Website Translation

          Every healthcare system needs to have a functional, informative website. But consider this: Are your patients able to read the website in the ...
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          Topics: Healthcare, Language Support 101

          Do I Need Machine or Human Translation? Ask this Question Instead.

          Machine translation and human translation shouldn’t be rivals--they’re better off being teammates. But you need to know their strengths, and their ...
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          Topics: Language Support 101

          GLOBO to Demo On-Demand Email and Chat Translation Tool at Game Developers Conference

          GLOBO, the most disruptive and technology-forward language services provider, quickly connects gaming companies and their customer service reps with ...
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          Topics: Press Release, The GLOBO Story

          Don't Let Your Global Gamers Disconnect. Level up Your Support Team with Translation Services.

          A mobile game can become a chart-topper anytime, anywhere. When a game becomes a global phenomenon, like Angry Birds or Clash of Clans, millions of ...
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          Topics: Tips & Resources

          Raise the Customer Service Bar with Better Telephone Interpreting

          No one dials customer service just for a chat—policyholders calling your customer support representatives have urgent needs or want a status update ...
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          Topics: Language Support 101

          How Health Insurance Providers Maintain Profitability with Language Services: Part 2

          As the fate of the Affordable Care Act (ACA) is debated in Washington, D.C., health insurance providers across the country are laying new foundations ...
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          Topics: Insurance, Language Support 101

          How Health Insurance Providers Maintain Profitability with Language Services: Part 1

          The Affordable Care Act (ACA) fundamentally shifted the health insurance landscape: The requirement that health insurers accept policyholders ...
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          Topics: Insurance, Language Support 101

          How to Find the Best Language Services Provider for Your Business

          Are you on a first-time hunt for a language services provider? Or, maybe you're dissatisfied with your current language services vendor and you're ...
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          Topics: Tips & Resources

          [Case Study: NEXON M] Improving Customer Experience with Multilingual Email Support

          Meet NEXON M: NEXON M is a mobile game developer and publisher based in the San Francisco Bay Area. NEXON M focuses on free-to-play mobile games, ...
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          Topics: Case Study, Language Support 101

          Improve Patient Experience with Quality Medical Interpreting

          The recent shift in our nation's healthcare reimbursement model (from pay-for-volume to pay-for-value) has given patient satisfaction scores a new ...
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          Topics: Healthcare, Access & Outcomes

          Celebrating 2017 Around the World

          Living in the States you may have popped a bottle of bubbly and lit firecrackers to ring in the New Year. But, have you ever wondered how different ...
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          Improve Health Outcomes with Better Language Access

          The Affordable Care Act (ACA) has significantly impacted the healthcare industry over the past 6 years. And while the fate of the ACA is unknown, ...
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          Topics: Healthcare, Access & Outcomes

          Language Services Data: More Awesome When You Have More Access

          This is the age of insights, of turning numbers into data and data into value. We track and analyze to improve and refine – making operations more ...
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          Topics: Tips & Resources

          Medical Interpreting: 3 Signs Your Hospital Deserves an Upgrade

          Patient-provider communication has a direct impact on medical outcomes, patient satisfaction and system-wide efficiency. Considering the ongoing ...
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          Topics: Healthcare, Access & Outcomes

          Open Enrollment: Communicate With Your Applicants in Any Language

          It’s that time of year again. Today the Marketplace Open Enrollment Period commences, and Americans across the country will be shopping for new ...
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          Topics: Insurance, Healthcare, Access & Outcomes

          Philadelphia 100 Ranks GLOBO 6th Overall for Fastest Growing Company

          GLOBO Ranked Sixth Fastest Growing Company in Philadelphia Area Philadelphia 100 Awards GLOBO for Outstanding Growth  Philadelphia, PA (October 28, ...
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          Topics: Press Release, The GLOBO Story

          Land Affordable Language Services (With Value)

            When you’re on the hunt for a new services provider, price crops up almost instantly. And that makes perfect sense – affordability has to be one of ...
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          Topics: Language Support 101

          Infographic: How the United Nations Manages Language Barriers

          To recognize United Nations Day, we've highlighted some interesting facts revolving around language, interpretation, translation and the United ...
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          Breaking Down the Language Access Requirements of Section 1557

          The final ruling of Section 1557 of the Affordable Care Act (ACA) put major changes in motion regarding individuals’ ability to access health care ...
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          Topics: Healthcare, Access & Outcomes

          Telephone Interpreting: The Key to Retention & Outreach

          An undeniably essential element in a successful claims management operation is happy customers and agents. And that only comes to fruition when ...
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          Topics: Language Support 101

          Crush Claims Processing Risk With Better Telephone Interpreting

          When your insurance business depends on properly handled claims, you've got to be conscientious of communication barriers. These barriers will throw ...
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          Topics: Insurance, Language Support 101

          The Affordable Care Act: What Compliance Looks Like for Health Insurance Providers

          Click here to enlarge or download the image as a PDF. The Affordable Care Act is changing the health insurance landscape: The Affordable Care Act ...
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          Topics: Insurance, Healthcare, Access & Outcomes

          It's International Translation Day!

          Happy International Translation Day We'd like to extend a gracious "thanks" to all of our amazing translators and interpreters, and all linguists ...
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          Topics: The GLOBO Story

          Telephone Interpreting Data: 3 Reasons the Details Matter

          When your business relies on a call center to generate sales and support customers, you need as much information about your incoming and outgoing ...
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          Topics: Contact Centers, Language Support 101

          Interpreting for Live Global Events: The Pope's Visit to the U.S.

          This time last year, people from over 150 countries around the world gathered to welcome Pope Francis to the United States for the 2015 World Meeting ...
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          Topics: The GLOBO Story

          3 Tips To Rock Claims Management In The Multilingual Age

          Claims management looks very different than it did 20 years ago, and the industry will continue to change dramatically over the next decade. That's ...
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          Topics: Insurance, Tips & Resources

          4 ACA Language Access Facts Insurers Need To Know

          The health insurance exchanges created by the passage of the Affordable Care Act (ACA) have pushed new consumers into the market and increased the ...
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          Topics: Insurance, Access & Outcomes

          Section 1557: The Who, What, When and Why

          In May 2016, the Department of Health and Human Services (HHS) issued the final rule implementing Section 1557 of the Affordable Care Act (ACA), ...
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          Topics: Healthcare, Access & Outcomes

          Expand Your Interpreting Data, Shorten Your Claims Cycle

          We live in a data-driven world. When it works for us, data guides our processes, sizes our budgets, and informs our decision making. Insurance ...
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          Topics: Insurance, Language Support 101

          Press Release: GLOBO Rockets Up Exclusive Inc. 500 List for Fastest Growing Companies

          FOR IMMEDIATE RELEASE GLOBO Rockets Up Exclusive Inc. 500 List for Fastest Growing Companies Three Year Sales Growth of 2844% Lands GLOBO as No. 1 in ...
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          Topics: Press Release, The GLOBO Story

          Infographic: 11,000 Athletes + 200 Countries = Lots of Languages in Rio!

          With athletes from more than 200 countries competing in the 2016 Summer Olympics, and guests who traveled from around the world to experience the ...
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          New Regulations of the Affordable Care Act to Bolster Accessibility and Language Service in Healthcare

          New rules made to protect healthcare patients from provider discrimination will ease the language accessibility difficulties of countless people in ...
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          Topics: Healthcare, Access & Outcomes

          Press Release: Philadelphia Pop-Up to Provide Memorable Night for Local Homeless,  GLOBO Employees Support and Serve

          Fort Washington, PA (February 26, 2016) – On Sunday, February 28, 2016, local citizens will band together to provide an evening of delicious food, ...
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          Topics: Press Release, The GLOBO Story

          Language Services Data: Insights That Move You Forward

          Increase efficiency – it’s on the top of the list, no matter what industry you’re in, who your customers are or how you want to “change the world.” ...
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          Topics: Language Support 101

          5 Practical Steps To Cut Language Services Costs

          The U.S. Census Bureau tells us that about 61.8 million people in the United States do not speak English at home. That’s one in five people.
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          Topics: Tips & Resources

          There's No Place Like (A New) Home For The Holidays - We Moved!

          With 2015 coming to an end, we're excited to share some exciting news with you! We moved! Well, our website did. That's right! If you haven't already ...
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          Topics: The GLOBO Story

          Press Release: GLOBO Ranked #8 On 2015 Philadelphia 100? List Of Fastest Growing Privately Held Companies

          Philadelphia, PA (October 16, 2015) - GLOBO, a leading language technology and services provider specializing in interpretation, translation and ...
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          Topics: Press Release, The GLOBO Story

          Press Release: GLOBO Provides Global Interpretation for Philadelphia Papal Visit

          Philadelphia, PA (October 5, 2015) - GLOBO, a leading language technology and services provider specializing in interpretation, translation and ...
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          Topics: Press Release, The GLOBO Story

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