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          Better Connections

          Stories, tips, and resources to inspire you on your journey toward increased language access.

          Matt Schuh

          Matt Schuh
          VP, Sales & Strategy at GLOBO

          Find me on:

          [Case Study: Healthcare] Medical Center Improves Language Access with Centralized Support

          When a 500-bed, independent medical center – known for superior patient care – was struggling to communicate with its diverse patient population, it ...
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          Topics: Healthcare, Case Study, Access & Outcomes

          For the Deaf and Hard of Hearing, Behavioral Healthcare Access Presents Unique Challenges

          One of the most underrepresented and under-treated populations in our country is the deaf and hard of hearing. Historically, deaf and hard of hearing ...
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          Topics: Healthcare, Access & Outcomes

          Find the Best Language Services Provider for Your Health System

          Are you--and more importantly, your patients--satisfied with your health system’s language services provider? If you’re unsure, it could be a sign ...
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          Topics: Healthcare, Language Support 101

          When to Use Telephone, Video Remote or On-Site Interpreting at Your Health Facility

          The healthcare industry’s shift to value-based care is well underway. The model advocates improving outcomes for acute and chronic patients ...
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          Topics: Healthcare, Language Support 101

          This is why Section 1557's Language Access Rules Must be Preserved

          One incremental improvement can pave the way for significant change. Section 1557 of the Affordable Care Act (ACA) is one such improvement. The law ...
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          Topics: Healthcare, Access & Outcomes

          How Language Support Improves Risk Stratification Pools

          Risk isn’t just a strategy board game. It's a guiding principle in reaching conclusions and making decisions. Nowhere is the need to identify and ...
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          Topics: Healthcare, Access & Outcomes

          In the Era of Patient-Centered Care, Language Support is Critical

          At 18 percent of the U.S. gross domestic product, the healthcare industry is a mammoth web that ties together for-profit and nonprofit health ...
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          Topics: Healthcare, Access & Outcomes

          4 Ways to Ace Your Healthcare System’s Website Translation

          Every healthcare system needs to have a functional, informative website. But consider this: Are your patients able to read the website in the ...
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          Topics: Healthcare, Language Support 101

          Raise the Customer Service Bar with Better Telephone Interpreting

          No one dials customer service just for a chat—policyholders calling your customer support representatives have urgent needs or want a status update ...
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          Topics: Language Support 101

          How Health Insurance Providers Maintain Profitability with Language Services: Part 2

          As the fate of the Affordable Care Act (ACA) is debated in Washington, D.C., health insurance providers across the country are laying new foundations ...
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          Topics: Insurance, Language Support 101

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